FAQ


What types of documents are needed to travel?
When traveling internationally, all U.S. citizens are required to have a valid passport. Non-U.S. citizens should contact their appropriate consulate or office for specific documentation requirements. If traveling within the United States, travelers will need to provide a valid government issued photo ID. If you do not have a valid passport, we highly recommend that you apply now as refunds cannot be given if you are unable to travel due to lack of documentation. We recommend visiting www.travel.state.gov/travel for the most current travel documentation requirements.
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Is there an opportunity to have and participate in a group parent information meeting?
Absolutely. IST Campus Tours has local sales representatives that are happy to conduct an informative parent information meeting for the group. We appreciate that you may have questions and concerns and want to provide you with all the necessary information regarding our trips. To schedule a group parent meeting, simply contact the on-campus organizer and have them set up the meeting with their local sales representative.
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How will my son or daughter choose his/her roommates?
The prices quoted for our trips are based on quad-occupancy. If there are less than 4 travelers in a room, an additional occupancy fee will apply. Soon after the final payment date, a rooming form will be available. All travelers will use this form to select their roommates for the trip.
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What happens if my son or daughter gets sick or hurt?
IST Campus Tours provides a basic travel protection plan that covers sickness and accidents on most of our trips. Please refer to the terms and conditions of your specific trip for details. However, even if your trip does have a travel protection plan, most plans do not include prescription drug coverage. Additionally we recommend that travelers purchase a low cost optional travel protection plan which we offer to cover lost luggage, trip cancellation/interruption, medical cancellation, and more.
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When are the trip dates finalized?
Departure dates are finalized after the final payment date and once the final size of your group has been determined. Travelers and parents will be notified of travel dates approximately 30 days prior to departure.
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Does the school need to sponsor the trip?
No, IST Campus Tours trips do not require school sponsorship. Although most of our trips are not school-sponsored, we do enjoy great relationships with parents, teachers and administrators who travel with us every year.
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How much spending money is needed and what is the best way to take it?
On an IST Campus Tours trip, you will not need much spending money as your meals are included throughout the trip. However, if you plan to purchase souvenirs at the campus bookstores or elsewhere, then please plan accordingly.
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What is IST Campus Tours destination staff responsible for?
Upon meeting at the destination airport or motorcoach pickup site, travelers will be greeted by trained IST Campus Tours destination staff to accompany them to their destinations. Our destination staff will host a mandatory welcome orientation where travelers can pick up their ISTours wristbands and hear important information about travel schedules, safety, trip rules, and meals. Location points will be assigned so that travelers will always know where to find IST Campus Tours staff during their trip, and additional contact information will be distributed. While IST Campus Tours destination staff members are not chaperones, they are available 24 hours a day to assist our travelers with any problems that may arise. Our destination staff members have the experience and knowhow to handle just about any situation to ensure that every traveler gets the most out of their travel experience.
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Why are we asked to sign up so early?
IST Campus Tours trips often sellout. Signing up early reserves your space and increases the likelihood that you will be able to travel on the same motorcoach as the majority of your classmates. Additionally, the earlier you sign up, the more time you have to make payments on your trip making the final balance easier to manage.
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What rules does IST Campus Tours have?
We expect all of our travelers to behave as civilized, respectful adults, and if a particular traveler or group cannot handle themselves appropriately, they will be removed from our program at their own expense. IST Campus Tours requires that all travelers abide by the laws of the state/host country of our trips. Rules and regulations specific to a particular destination and/or hotel are explained during the mandatory welcome orientation onsite.
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Are there any other fees I should know about?
Current departure taxes and fees, as well as hotel security deposits, are listed on our travel brochures, if applicable. Please review your pricing sheet for details. All pricing is based on quad-occupancy and you are responsible for finding your own roommates. Should one of your roommates drop out of the trip, you are still responsible for finding a replacement or paying the increased occupancy fee.
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Are their any meals or events included in the package?
Yes. On an IST Campus Tours trip, breakfast, lunch, and dinner are all included.
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How do I obtain my travel documents?
Approximately 2-3 weeks prior to departure, your travel documents will be sent to you as long as your account is paid in full, including any occupancy fees. Your itinerary will also post on your online account as soon as it becomes available.
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